Hi!
I try to be as kind of cleark and other in retail as I
can be. I work in retail; and know how it feels to be
on the other end.
Patty
--- Katharine The Grate
<KatharineTheGrate@
> Probably the thing that has bothered me most this
> week has been dealing with Comcast -- cable and
> internet. What a frustrating experience that has
> been and everytime I'd hang up the phone I'd rant
> and rave about "What a bunch of jerks" "how stupid
> can you get" "Why is this woman out to get me?"
>
> But .... I've worked retail and I know the person on
> the phone is not in charge of making decisions or
> setting standards. So (hard as it is, lol) I am
> very careful to speak nicely to the person on the
> phone and make sure I mention that as angry as I am,
> I don't blame her/him.
>
> Wait, that sounds like I'm tooting my horn and I
> don't mean to. Just making the point that maybe
> that difficult customer never worked retail. Or
> maybe she/he does, and had a really bad day and no
> one else to vent towards but you.
>
> When I worked for Pac Bell a customer walked
> straight up to me with an armload of phones and
> cords and yelled at me, "W.t.f. are you going to do
> about this?" That was pretty awful.
>
> And parents tend to blame me daily 'cause their kids
> can't read.
>
> We're just pawns in the system, Nona. Hope you're
> feeling better now.
>
> Katharine in N. California
>
>
>
>
>
>
> > > Notes: Write about something that bothered you
> this week.
> >
> > I had a customer call me lazy this week. To my
> face.
> >
> >
> .
>
> ************
>
>
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